Marks & Spencer Restores Click-and-Collect Service Months After Data Breach

After nearly four months of disruption due to a major data security incident, Marks and Spencer has resumed its Click and Collect service for online orders.

 

In a data security incident notice filed with the London Stock Exchange on April 22, M&S said it suffered a significant cyber security incident and immediately launched an investigation, with assistance from external cyber security experts, to determine the nature and scope of the same.

 

In a separate filing with the LSE, M&S projected an operating profit loss of up to £300 million for the 2025-2026 financial year.

 

“Since the incident, Food sales have been impacted by reduced availability, although this is already improving. We have also incurred additional waste and logistics costs, due to the need to operate manual processes, impacting profit in the first quarter.

 

“In Fashion, Home & Beauty, online sales and trading profit have been heavily impacted by the necessary decision to pause online shopping, however stores have remained resilient,” M&S said.

 

In June, M&S said it resumed accepting online orders, with deliveries available across England, Scotland, and Wales. However, delivery services to Northern Ireland remain paused and are expected to resume in the coming weeks.

 

“We will resume Click & Collect, next-day delivery, nominated-day delivery and international ordering in the coming weeks,” the retailer said.

 

In a recent update, M&S said it has finally resumed its Click and Collect service for fashion, home and beauty online orders.

 

“Our fashion, home & beauty range is now available for home delivery to the UK, and flowers and gifting are now available for home delivery to England, Scotland and Wales. 

 

“Click & Collect is now available for online orders.”

 

Furthermore, M&S said that it is “currently offering UK Standard Delivery on all furniture online orders. 

 

“For now, Nominated Day Delivery for furniture online orders is unavailable. We’re working hard to resume this service as soon as possible,” the retailer added.