John is an established Information Technology trainer, with many years’ experience in Further and Higher Education and training in both the private and the public sector. He has been integral in the implementation of the Bank of England’s current security training programme, and is focused on the transition from passive compliance to active security. John has been a software trainer for most of his career, meaning he has a strongly honed sense of the frustrations normal people feel when faced with new technology. Training is, after all, mostly watching people make mistakes because of unfamiliarity. (And then helping them!)