Home security giant ADT says hackers stole customers' personal information

American home security giant ADT said it experienced a data security incident that compromised the sensitive personal information of its customers.

 

In a recent filing with the U.S. Securities and Exchange Commission, ADT said that it experienced a cyber attack where threat actors infiltrated its internal network and gained access to “certain databases containing ADT customer order information.”

 

After identifying the cyber security incident, the company immediately launched an investigation, with assistance from external cyber security experts, to determine the nature and scope of the incident. 

 

While ADT did not reveal the nature of the cyber attack, it did say that the hackers responsible for the cyber attack accessed certain sensitive personal information of its customers. The compromised data included email addresses, phone numbers and postal addresses.

 

“Based on its investigation to date, the Company has no reason to believe that customers’ home security systems were compromised during this incident. Additionally, the Company has no reason to believe the attackers obtained other personally sensitive information such as credit card data or banking information,” reads the SEC filing.

 

On July 31, a threat actor going by the name “netnsher” leaked a database on the dark web allegedly stolen from ADT. According to the hacker’s post, the database contained 30,800 customer records, including customer emails, complete addresses, user IDs, and the products purchased.

 

 

While the company continues to investigate the data security incident, it said it believes the incident “has not materially impacted its operations and does not expect that this incident is reasonably likely to have a material impact on the Company’s overall financial condition, results of operations, or ability to meet its 2024 financial guidance.”