How to bring the “human element” into eServices

How to bring the “human element” into eServices

Crystal Lagrone, Department of Privacy Technologies, Cyberetica, reveals how the Estonian government improved national cyber security.

Watch part of her #teissLondon2018 talk where she uncovers the secrets to bringing the human element into eServices, as well as the benefits of the “once-only principle” and “paperless” systems.

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