How to bring the “human element” into eServices

Crystal Lagrone, Department of Privacy Technologies, Cyberetica, reveals how the Estonian government improved national cyber security.

Watch part of her #teissLondon2018 talk where she uncovers the secrets to bringing the human element into eServices, as well as the benefits of the “once-only principle” and “paperless” systems.

Copyright Lyonsdown Limited 2021

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