80% of businesses in the UK are in favour of cloud adoption despite asking cloud service providers to do more to build trust.
While 33% of UK organisations are experienced in the Cloud, 37% of them have recently launched Cloud computing projects for the first time.
Last year, a survey of CIOs from the UK and the United States revealed that 88% of them were not in favour of cloud adoption because of the long-term security risks it created. A majority of them believed that the cloud was reducing their organisations’ control over IT as they did not apply the same comprehensive ITSM processes in the cloud as they did for their in-house IT services.
“Quite simply, CIOs cannot blindly trust that public cloud services will work flawlessly and be delivered perfectly at all times. The more responsibility CIOs hand over to providers, without ensuring that established ITSM principles are applied, the more they open themselves up to blame if one of those services fails,” noted Paul Cash, managing partner at Fruition Partners who conducted the survey.
“CIOs should still be managing cloud services internally, rather than abdicating responsibility to the provider. Otherwise they risk losing control, and increasing both cost and risk to themselves and the business,” he added.
Despite such concerns from CIOs as well as from cyber-security experts, cloud adoption is gaining ground with more and more businesses opting for digital transformation these days. This was revealed by software firm Advanced who interviewed over 500 senior executives across UK firms.
82% of those interviewed said that cloud providers need to do more to build confidence among client businesses and customers. Despite such beliefs, 80% of those interviewed said they would go for cloud technologies in the wake of global cyber-attacks like WannaCry.
Most UK-based executives (69%) are looking for financial stability in a cloud service provider, around 65% of them prefer to work with service providers who store data in the UK, 46% prefer working with providers who offer scalability and 38% prefer working with providers based on the breadth of application offerings.
“As an industry and profession, we all need to proactively give clear guidance on security responsibilities and support organisations in being better protected, ensuring devices and applications are properly patched and secured – those writing the software are clearly best placed to provide this. With General Data Protection Regulation (GDPR) coming into force next year we also have a duty of care to provide clarity on how data is being stored and secured in the Cloud.
“There’s still a job to be done in creating trust in the Cloud and helping customers use the cloud in the right way for the digital transformation that’s right for them. Our survey shows most organisations want financially stable providers and prefer those that store data locally and offer local support; this will become even more pertinent as Britain leaves the European Union. They will trust the providers that offer certainty in an uncertain market and those with a vested interest in the UK and the Cloud,” said Jon Wrennall, CTO at Advanced.
"Technologies like cloud now underpin much of the UK business infrastructure and there is a clear intent from companies to keep up with the pace of change. But with great digital opportunities comes an element of risk – companies must ensure cyber security is a boardroom priority and work closely with suppliers and customers to remain cyber resilient,” said Tom Thackray, Director of Innovation at CBI.